Vigo Travel

Terms And Conditions

Welcome to vigotraveleg.com!

These Terms and Conditions ("Terms") govern your use of the website vigotraveleg.com (the "Service") operated by VigoTravelEG ("us", "we", or "our").

Please read these Terms carefully before using our Service.

Last Updated: November 5, 2025

1. Acceptance of Terms

By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of the terms, then you may not access the Service. These Terms apply to all visitors, users, and others who access or use the Service.

2. Privacy Policy

Your access to and use of the Service is also conditioned on your acceptance of and compliance with the VigoTravelEG Privacy Policy. Our Privacy Policy describes our policies and procedures on the collection, use, and disclosure of your personal information when you use the website and tells you about your privacy rights. Please read our Privacy Policy carefully before using our Service.

3. User Accounts (If Applicable)

If you create an account with us, you must provide us with information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.

You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password.

4. Intellectual Property

The Service and its original content, features, and functionality are and will remain the exclusive property of VigoTravelEG and its licensors. The content is protected by copyright, trademark, and other laws of both Egypt and foreign countries.

5. Links to Other Websites

Our Service may contain links to third-party websites or services that are not owned or controlled by VigoTravelEG.

VigoTravelEG has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You further acknowledge and agree that VigoTravelEG shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such websites or services.

6. Termination

We may terminate or suspend your access immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms. Upon termination, your right to use the Service will cease immediately.

7. Limitation of Liability

In no event shall VigoTravelEG, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:

your access to or use of or inability to access or use the Service;
any conduct or content of any third party on the Service;
any content obtained from the Service; and
unauthorized access, use or alteration of your transmissions or content.

8. "AS IS" and "AS AVAILABLE" Disclaimer

The Service is provided to you "AS IS" and "AS AVAILABLE" and with all faults and defects without warranty of any kind. VigoTravelEG expressly disclaims all warranties, whether express, implied, statutory, or otherwise, including all implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

9. Governing Law

The laws of Egypt, excluding its conflicts of law rules, shall govern these Terms and your use of the Service.

10. Changes to These Terms and Conditions

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms.

Privacy policy

Effective Date: November 5, 2025

This Privacy Policy describes how VigoTravelEG ("we," "us," or "our") collects, uses, and discloses your personal information when you use our website vigotraveleg.com (the "Service").

We are committed to protecting your personal data and ensuring compliance with applicable data protection laws, including the Egyptian Personal Data Protection Law No. 151 of 2020 (PDPL).

1. Information We Collect

We collect several types of information for various purposes to provide and improve our Service to you.

A. Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). This may include, but is not limited to:

Identity Data: Name, date of birth, nationality, gender.
Contact Data: Email address, phone number, physical address.
Travel Data: Passport details (required for booking international travel), travel preferences, itinerary details, hotel bookings, flight information.
Financial Data: Payment card details (processed by secure third-party payment processors and not stored by us), billing information.

B. Usage Data

We may also collect information that your browser sends whenever you visit our Service or when you access the Service by or through a mobile device ("Usage Data").

Technical Data: Internet Protocol address (IP address), browser type and version, pages of our Service that you visit, the time and date of your visit, and unique device identifiers.

2. How We Use Your Data

We use the collected data for various purposes, which are considered "legitimate and specified purposes" under Egyptian law:

To Provide and Maintain the Service: Processing your bookings, managing your account, and providing customer support.
To Contact You: Sending service updates, confirmations, security alerts, and marketing communications (where consent is given).
To Improve Service Quality: Monitoring usage to improve the performance and features of our website.
To Fulfill Legal Obligations: Complying with Egyptian laws, regulations, and government requests (e.g., sharing necessary traveler details with airlines, hotels, or immigration authorities).
For Direct Marketing: Sending promotional materials only if you have provided explicit consent (in compliance with PDPL requirements for direct marketing).

3. Disclosure of Your Personal Data

We may disclose your Personal Data in the following situations:

With Service Providers: We share data with trusted third-party providers (e.g., payment processors, hotel chains, airlines) necessary to fulfill your travel bookings.
For Legal Reasons: If required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency in Egypt).
Business Transfers: In connection with any merger, sale of company assets, or acquisition.

4. Data Security and Retention

We implement technical and organizational security measures designed to protect your Personal Data from unauthorized access, disclosure, alteration, or destruction.

Retention: We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy, and to the extent required to comply with our legal obligations (e.g., if we are required to retain your data to comply with applicable Egyptian laws).

5. Your Data Protection Rights (Under Egyptian PDPL)

In compliance with the Egyptian Personal Data Protection Law (PDPL), you have the right to:

Right to Access: Request access to the Personal Data we hold about you.
Right to Rectification: Request correction of any inaccurate or incomplete Personal Data.
Right to Erasure (Right to be Forgotten): Request the deletion of your Personal Data when it is no longer necessary for the purpose for which it was collected.
Right to Object: Object to the processing of your Personal Data, especially for direct marketing purposes.
Right to Withdrawal of Consent: Withdraw your consent to the processing of your Personal Data at any time, where processing is based on consent.

To exercise any of these rights, please contact us using the details provided below. We will respond to your request within the timeframe required by the PDPL.

6. Cookies Policy

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

Cookies are files with a small amount of data which may include an anonymous unique identifier.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes